Welcome to Health & Beauty Pakistan. These Terms & Conditions govern your use of our website and purchases made through healthandbeauty.pk.
By accessing our website, creating an account, placing an order or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use the website.
About Health & Beauty Pakistan
Health & Beauty Pakistan is an ecommerce store offering health, wellness, skincare, hair care, beauty and related products, including imported international products for customers in Pakistan.
Our website may offer products that are in local stock as well as products that may require special sourcing or import.
Product Information
We aim to provide accurate product names, images, descriptions, ingredients, sizes, quantities and other available information.
However, product packaging, labels, colors, designs and manufacturer information may occasionally change without notice.
Images are provided for reference. The product supplied may have updated packaging while remaining the same or substantially equivalent product.
If you require clarification about a product before ordering, please contact Customer Support.
Health & Supplement Information
Information provided on this website is for general product and informational purposes and should not be treated as medical advice, diagnosis or treatment.
Before using supplements or health-related products, you should consider appropriate professional advice where relevant, particularly if you are pregnant, nursing, taking medication, have a medical condition, are purchasing for a child, or have concerns about ingredients or interactions.
Always read the manufacturer’s instructions, warnings and product label before use.
Prices
Prices are displayed in Pakistani Rupees unless otherwise stated.
We try to keep prices accurate, but prices may change due to supplier costs, exchange rates, import costs, taxes, promotions or other business factors.
The price applicable to an order will normally be the price displayed when the order is placed, subject to correction of obvious errors and successful order confirmation.
Where an error materially affects an order, we may contact you before processing it.
Product Availability
Product availability may change without notice.
An item appearing on the website does not always guarantee that it remains available when the order is processed.
If an ordered product becomes unavailable, we may contact you to offer an alternative, revised delivery estimate, backorder option or cancellation/refund where applicable
Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We may contact you by telephone, WhatsApp, email or another available method to verify:
- Customer information
- Delivery address
- Product availability
- Order quantity
- Payment information
- Special-import requirements
An order may be cancelled or placed on hold where verification cannot be completed, information appears incorrect, stock is unavailable, payment requirements are not completed, or there are reasonable fraud or misuse concerns.
Cash on Delivery
Cash on Delivery may be available for eligible orders and service areas in Pakistan.
Customers should provide accurate contact and delivery information and should be available to receive confirmed orders.
Repeated refusal of confirmed Cash on Delivery orders or misuse of the service may result in restrictions on future Cash on Delivery orders.
Imported & Special-Order Products
Certain products may be specially sourced or imported after an order is placed.
These products may require:
- Additional processing time
- A longer delivery period
- Advance payment
- Special confirmation
- Different cancellation or return conditions
Where special conditions apply, important requirements should be communicated before the order is finally confirmed.
Customs processing, international transportation, supplier availability, exchange-rate changes and other factors may affect imported orders.
Advance Payments
Where an advance payment is required for an imported or special-order product, the required amount and payment instructions will be communicated during or after order confirmation.
An order requiring advance payment may not enter the sourcing/import process until the required payment has been received and verified.
Any cancellation or refund involving an advance payment will be handled according to the applicable order conditions and our Returns & Refunds policy.
Shipping & Delivery
Orders are delivered according to our Shipping & Delivery Policy.
Delivery estimates are not absolute guarantees because courier operations, weather, holidays, remote locations, customs processing and other circumstances may cause delays.
Customers are responsible for providing complete and accurate delivery information.
Returns, Refunds & Replacements
Returns, refunds and replacements are governed by our Returns & Refunds Policy.
For hygiene and safety reasons, opened or used supplements, skincare, cosmetics, hair-care and personal-care products may have return restrictions, except where a product is defective, incorrect, or where applicable law requires otherwise.
Nothing in these Terms is intended to remove any consumer right that cannot legally be excluded.
Order Cancellation
If you want to cancel an order, contact us as soon as possible.
A standard order may be cancellable if it has not yet been dispatched.
An imported, specially sourced or personalized order may not be cancellable once sourcing, purchasing or import processing has started.
Any applicable cancellation conditions will depend on the status and type of order.
Promotions, Discounts & Coupons
Promotions, discounts, coupon codes, free-shipping offers and other campaigns may have specific eligibility requirements, validity periods and exclusions.
Unless stated otherwise, promotions:
- Cannot necessarily be combined
- May have limited stock
- May be changed or withdrawn
- May exclude specific products, brands or order types
We will aim to disclose material conditions associated with promotions clearly. Clear disclosure of discount terms, duration, stock and other conditions is also emphasized in CCP guidance on deceptive marketing.
Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for providing accurate account information.
Please notify us if you believe your account has been used without authorization.
We may suspend or restrict accounts reasonably believed to be involved in fraud, abuse or misuse of the website.
Website Use
You must not use the website to:
- Commit fraud or unlawful activity
- Interfere with website security or operation
- Attempt unauthorized access
- Introduce malware or harmful code
- Scrape or copy substantial website content without permission
- Impersonate another person
- Submit knowingly false information
Intellectual Property
Unless otherwise stated, website design, text, graphics, branding, original photographs, logos and other original website content belong to Health & Beauty Pakistan or are used with appropriate rights or permissions.
Third-party product names, trademarks and logos remain the property of their respective owners.
Third-Party Products & Brands
Health & Beauty Pakistan sells products manufactured by third-party brands.
Unless specifically stated otherwise, listing or selling a brand does not mean that the brand owns, operates or endorses this website.
Manufacturer warranties, where available, may be subject to the manufacturer’s own conditions.
Privacy
The handling of personal information is addressed in our Privacy Policy.
By using the website, you acknowledge that information necessary to process orders, payments, customer support and deliveries may be handled for those purposes.
Changes to These Terms
We may update these Terms & Conditions when our services, policies or legal requirements change.
The latest version published on this page will apply from its stated effective date.
Governing Law
These Terms & Conditions are intended to operate in accordance with applicable laws of Pakistan.
Any rights or obligations imposed by applicable consumer or other mandatory law remain unaffected. Pakistan’s Electronic Transactions Ordinance, 2002 provides the federal legal framework recognizing electronic transactions and records.
Contact Us
If you have questions about these Terms & Conditions, an order or our services, please contact:
Health & Beauty Pakistan
Email: we@healthandbeauty.pk
Website: healthandbeauty.pk
Customer Support: Contact Us page / WhatsApp