We want you to shop with confidence at Health & Beauty Pakistan. If there is a problem with your order, please contact our customer support team as soon as possible so we can review the issue and assist you.
Eligible Returns
A return or replacement may be considered if:
- You received the wrong product.
- The product arrived damaged or leaking.
- The product has a manufacturing defect.
- The product received is materially different from what was ordered.
- An unopened product is approved for return by our customer support team.
Please contact us before returning any product.
Health, Beauty & Personal-Care Products
For hygiene and safety reasons, opened or used supplements, skincare, cosmetics, hair-care and personal-care products are generally not eligible for change-of-mind returns, except where required by applicable law or where the product is defective or incorrect.
Products should remain sealed and in their original condition whenever a return is requested.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective or incorrect, please contact us promptly.
To help us review the issue, we may request:
- Order number
- Product name
- Photos of the product
- Photos of the packaging
- A short video where necessary
Please keep the original packaging until the issue has been resolved.
Refunds
Once an approved return is received and inspected, we will notify you regarding the outcome.
If a refund is approved, it will be processed using an appropriate available payment method.
Processing time may vary depending on the payment method and circumstances of the order.
Exchanges & Replacements
Where appropriate and stock is available, we may offer a replacement instead of a refund.
If the same product is unavailable, our customer support team will discuss the available options with you.
Imported & Special-Order Products
Products specially sourced or imported specifically for an order may have different cancellation or return conditions.
Any applicable special-order conditions or advance-payment requirements should be communicated before order confirmation.
Return Shipping
Where a return is approved because we supplied an incorrect, damaged or defective product, our team will provide instructions regarding the return process.
For other approved returns, applicable return-delivery charges may depend on the circumstances.
Please do not send a parcel back without first contacting our support team..
Non-Returnable Items
Unless defective, incorrect, or otherwise required by applicable law, returns may not be accepted for:
- Opened or used health and beauty products
- Products with broken seals
- Products damaged after delivery
- Items missing original packaging or accessories
- Products altered, misused or improperly stored
- Special-order items where cancellation is no longer possible
Need Help?
For a return, refund, replacement or order issue, please contact our Customer Support team through the Contact Us page.
Include your order number so we can assist you faster.